Home // First Response // Cisco Smart Care
The Cisco Smart Care Support Services is a unique collaborative service offering that provides Firstnet Customers with a proactive service platform which allows them to build upon Cisco networking expertise, methodologies, technical tools, and service infrastructure to create new customised support services for our customers.
The Cisco Smart Care support provides customers with everything they need by managing all the on-going remote monitoring, proactive network maintenance, and comprehensive technical support for their customers entire voice and data networks, as well as add-on services designed and delivered by Firstnet.
Firstnet monitor your customers network via web-based service dashboards at our Service desk. We can even provide you with a high-level view of a dashboard using our web portal. As a result, Firstnet delivers a comprehensive network maintenance and support offering including:
Cisco Smart Care Support by Firstnet brings together the complementary strengths of Cisco networking devices and services and Firstnets unrivalled levels of support.
As a Cisco Collaborative Service Provider Partner, we use our partners to ensure that all our customers have peace of mind when it comes to purchasing a Cisco Smart Care Service from us. Partnering with Firstnet is a way to ensure that our customers networks are operational, secure and functioning 24/7. The Cisco Smart Care Services gives you the visibility into the performance of your network, and helps you greatly reduce the time and effort necessary to make sure that your network is running efficiently.
Network Monitoring & Assessment
