True end-to-end Services and Solutions

Firstnet's name was born from our approach to putting our customers businesses and their communications "first".  Our philosophy has always been to fully understand our clients business and by doing so we are able to provide the best services and or solutions that solve business issues and save costs.

Firstnet Solutions were founded to fill the gap in the SME to large corporate market place by providing our customers with the first-class support they deserve.

Firstnet are placed in a unique position where we deliver solutions and services provided from some of the world’s leading vendors.  We provide focused support and Managed Services you would come to expect from top global companies.  When we say we are a true end-to-end provider we mean it!  We are the Telco, Services, Solutions and Integrator, we also provide Cabling and Installation Services with ITIL wrapped Service Management.  We can also Design, Deploy and Manage your network so you don’t have the headache of who to use and who to manage.

Firstnet delivers leading managed IT support services. Our 24x7 remote support service offering combines best practice of leading industry frameworks in ITIL and PRINCE2.

Working closely with all our partners Firstnet have developed a Managed Service offering that aims to drive down costs, improve operational efficiency and increase your bottom line. Through regular monthly meetings with a dedicated Account Manager and Service Delivery Manager, we can ensure the agreed Service Levels (SLA’s) are consistently achieved and maintained through the duration of your support contract.

“Service excellence” is always Firstnet’s aim and is underpinned by our effective Incident and Problem Management processes.  Our processes are designed to ensure incidents and problems are identified and fixed quickly and efficiently. Communicate > Manage > Resolve > Report – these are our key focal points that ensure we provide excellent customer service.