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Across the IT industry we are seeing more and more IT Networks demanding 24/7 attention. With IT becoming such an intrinsic part of everyday business, it has never been more important to have the correct IT Network Management in place.
Focussed on supporting our customers, Firstnet can deliver a seamless Remote Network Monitoring solution which allows our team of technical experts to monitor our customers’ networks remotely in a safe and secure environment 24/7.
From our Network Operations Centre (NOC), we can monitor a wide range of complex networks across the UK, Ireland and mainland Europe and quickly alert customers of potential problems before they have a significant impact on their business. Remote monitoring can save organisations from the time, inconvenience and costs of expensive call outs.
Optimised Performance and Service Availability
Firstnet’s RMN service provides monitoring of all devices under contract with us. Designed to alert our customers of any incidents that affect the performance of their overall IT network infrastructure.
The types of events monitored include:
> Device failures
> Module failures
> Power supply failures
> Link failures
> High utilisation
IT Network Management
In addition to alerting our customers of incidents Firstnet are able to provide an IT network incident management service. This service will provide our customers with access to our highly skilled engineering teams to assist with the related incident and ensure a swift resolution. All incidents will be logged and managed through the Firstnet Call Management System (CMS).
Through secure access to our customers infrastructure through one or more MPLS links Firstnet are also able to use advanced diagnostic and troubleshooting skills so that any non-hardware related incidents can be identified.
