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Firstnet can provide a fully managed service with 24 x7 monitoring and support for networks that can't afford any downtime. Firstnet have access to over 110 engineers in the UK with 2nd line technical support our 24/7 remote support combines the best practice of leading industry methodologies including ISO 9000, ITIL and PRINCE2.
Working closely with our customers Firstnet have developed a managed service that aims to drive down costs, improve operational efficiency and increase your bottom line. Through regular monthly meetings with your dedicated Account Manager and Service Delivery Manager, we can ensure the agreed levels of service are consistently achieved and maintained through the duration of your support contract.
Why we are different
Our Network Maintenance services are founded on ITIL best practice standards as well as Firstnets own proven industrialised processes. Customers benefit from our:
Breadth and depth: Firstnets has a dedicated networking practice and more than 20 years’ experience of implementing and managing network infrastructures.
Expertise: We partner with the leading global vendors which include certifications from networking specialists such as Cisco, HP, Fortinet, Juniper, Microsoft and many more.
Shared resources: Our engineering team, service desk and monitoring capabilities are all based on an industrialised model, which means you can benefit from the economies of scale and tap into a flexible resource pool based on your changing business needs.
Simplified Management: A centralised approach to Network Maintenance across multiple devices and vendors will free up internal resources from non-differentiating support tasks and supplier management for more strategic activities.
Reduced Cost: By accelerating incident resolution, you will be able to reduce the total cost of ownership associated with your network.
Reduce Risk: Our 24/7 and UK-wide vendor accredited service will prevent network faults from resulting in costly business downtime. We will help co-ordinate the engineering expertise, vendors and replacement parts needed to efficiently resolve network problems, which will mean a higher quality of service for your internal and external customers.
