Remote Support Service

Cost Effective Support on a breakfix support contract

Firstnet Remote Connect (RFC) is a team of specialists assigned to remotely monitor your system on a daily basis, or via a schedule of on-site system visits, FRC Active identifies potential issues before they impact on your organisation. Ensuring you get the most from your investment and avoid costly disasters.

Customised to complement your existing IT capability, with RFC Active you have the appropriate level of IT support when you need it most. Helping you minimise the risks of being over or under-resourced, having too great a reliance on any one individual, or lacking the appropriate in-house skills.

On-Demand Remote Support ...No Pre-Installed Software Required

Provide temporary, Web-based remote support of PCs, Macs, & smartphones using one solution.

Remote Support Doesn't Get Any Easier

• Fast Connectivity: Access end users by secure code, email links or URLs on your website
• Secure Sessions: Log in via 256 SSL encryption; uninstalls after support for enhanced security
• Complete Support: See and solve issues in less time with in-depth diagnostic tools

Remote Support Services