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Firstnet understand that IT departments are under pressure to deliver more for less, meeting demand from the business while also maintaining service quality is increasingly difficult.
Any Downtime – whether it affects the datacentre, the network or end-user devices – can cause significant disruption to a business. Organisations must have adequate maintenance services to minimise the impact of IT issues. However, providing this level of service can be costly, unless appropriately tailored to an organisation's specific needs
Other operational activities often involve responding to peak demands, or require skills and experiences not readily available in-house. Employing contractors can help to fill the resources gap, but IT departments then have the burden of sourcing and managing temporary staff.
In addition to 'keeping the lights on', IT departments must also be able to support a range of strategic initiatives. These projects can also require additional resources and expertise beyond the day-to-day operation of IT.
Firstnet work closely with our customers that enable Firstnet to specifically cater for their IT support requirement, Industry accreditations and a competitive pricing model allow us to deliver enhanced support services without compromising on quality whilst providing our customers with an owner of the incident.
“Communication is Key; we aim to update a customer every 20 minutes on a P1 incident”
No matter which technology, vendor or location, the Firstnet Service Desk is always ready to process customer’s requests. This single point of contact approach provides you with a simple and efficient method of logging your call or email, making sure that all issues are resolved in a prompt and professional manner.
Firstnet will help you optimise your IT support operation with a responsive and cost-effective service desk. As a result, your organisation will be able to:
Make financial savings: Firstnets service delivery model and industrialised approach maximise efficiency resulting in lower service desk costs.
Safeguard productivity: Based on guaranteed outcomes and agreed service levels, our service desk solutions minimise downtime for users resulting in greater efficiency and satisfaction levels.
Drive change: Firstnet Response Centre solutions are highly scalable and can be quickly adapted to support more users, applications or geographies based on evolving business needs.
Logistics
Our unrivalled logistics set-up means that we are able to deliver anywhere in the UK & Europe
Key Support Vendors
